Delivery Terms & Conditions
Customers will be given an estimated date of despatch when placing orders. If these dates are exceeded the company will endeavour to keep customers informed of the delay and an expected new delivery date. Customers may cancel their order at any time prior to despatch by contacting the Customer Services Department in writing. This should be sent to the Customer Services Manager at the company's registered address. If payment has been made by cheque a refund will be issued within 14 days of written receipt of the cancellation order.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Packaging-etc will occasionally run free delivery on chosen products or catergories. Free delivery occurs on the stated product or catergory only. If items in the basket do not qualify for free delivery then a delivery fee will apply. If both free delivery items and non free delivery items are in the basket at checkout a delivery fee will apply for the relevant items. It is down to Packaging-etc's discreation on what catergories are availble with free shipping and how long this offer lasts for. Packaging-etc can withdraw these offers at any time.
Damages and Shortages
The customer shall report any damage or shortage to the company and the carriers in writing within 5 days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company's satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace free of charge to the customer.
Ownership and Risk
The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the customer until the company has received in cash or cleared funds, payment in full for all goods delivered to the customer under this and all other contracts between the company and the customer for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the company and the customer under which the goods were delivered.
Warranty & Returns
In addition to any manufacturer’s warranty all products, except consumables and input devices, are covered by our own 6 month return to base warranty. If you wish to return any faulty item you must first contact our Technical Support Department and obtain a Product Returns Number. You must use any manufacturer repair service or on-site arrangement provided. Any on-site arrangements apply to mainland UK only. The warranty is non-transferable.